Frequently Asked Questions

Q: How does the textbook reservation process work?
We make it easy to pre-order and reserve your textbooks by clicking here. We highly encourage pre-ordering online to avoid the wait time. Simply select your courses and books, hit submit and we’ll have them ready for pick up at the Joseph-Beth Gift Shop. Any items that are not in stock can be picked up at the Joseph-Beth Gift Shop when the items arrive; each student will be notified if this is the case. 

Q: When can I pre-order my books?
You can pre-order now by clicking here to reserve your textbooks and accessories. Gift shop hours of operation are Monday through Friday from 7am-6pm, and weekends from 10am-5pm.

Q: Are uniforms able to be pre-ordered?
Yes! Uniform orders can be placed online by clicking here or in-store at the Joseph-Beth Gift Shop.

Q: Will I receive a confirmation email?
Yes! However, if you don’t receive your confirmation, please check the email you saved on your account. Also, check your Junk folder as it may have been blocked as Spam. You can call 513-862-2296 or email us at and we’ll get you squared away.

Q: I changed my mind; can I change or cancel my order?
Yes, please call the store at 513-862-2296 or email us at and we will assist in cancelling your order. A cancellation confirmation will be emailed to your email on file.

Q: Can I return my textbooks?
Textbooks can returned with a receipt 30 days from the day you dropped the class to receive a full refund. No returns after 30 days. New books must be returned in new condition, with no sign of use. They must have no marks of any kind on the covers or inside the book. There should be no underlining, highlighting, scratches or name in the book. The binding must be in an uncracked condition.
• Receipts are required for all refunds.
• Shrink-wrapped packages must still be sealed.
• Access codes/cards must be unused and unopened to be eligible for return.
• Course packets are not returnable.
• Sale items are not returnable.

Textbooks must be returned to the Good Samaritan Hospital Joseph-Beth Gift Shop.

Need Help or Have a Question?

Contact us at 513-862-2296 (Joseph-Beth at Good Samaritan Hospital Gift Shop) or email us at